Voolan1. One-time purchase and service start
All plans are one-time purchases for a fixed period. There is no recurring billing or automatic renewal to cancel. To stop after the current period, simply do not buy another one.
For a personal purchase, the service starts when, after verified payment, the Telegram bot shows active VPN access and setup instructions. For a gift, the service starts when the recipient claims it and receives access. A payment-success page in the browser alone does not mean that the service has been delivered.
2. How to cancel and request a refund
You may cancel before access is delivered or at any time while the service is active. Contact support through @voolan_net_bot or email info@voolan.online.
Include your plan, payment method, approximate payment time and enough Telegram account information to locate the purchase. Giving a reason is optional. Never send card details, passwords or private subscription links.
3. Before delivery and full refunds
After payment verification, we refund the full amount paid if you cancel before access is delivered. A full refund also applies to confirmed non-delivery caused by Voolan, a duplicate payment, or an order blocked by the territory check before first access.
An unclaimed gift is treated as undelivered. After its full refund, the gift is permanently void and cannot be claimed.
4. After service starts
For a started purchase, support reviews the exact interval recorded for that purchase: from its final period base to its final intended expiry. The unused amount is calculated from exact UTC seconds as paid amount × unused interval ÷ total interval, limited to 0–100% of the paid amount and rounded to the provider's minor currency unit with half-up rounding. An unused queued renewal uses its whole recorded interval. A claimed gift follows the same rule from its recorded activation interval.
This is a review-first calculation: Voolan does not promise an automatic refund or automatic access shortening. The payment provider's available refund process and mandatory consumer rights, including rights relating to non-delivery or a defective service, remain applicable.
5. What happens after your request
- Voolan registers the request and verifies the payment, delivery of access and the remaining plan period.
- If the purchase cannot be identified, support asks only for the missing information needed to find it.
- Voolan tells you the decision and, where applicable, explains the refund calculation.
- The refund is sent through the same payment method used for the purchase.
- After the refund is submitted, Voolan sends confirmation through the available support channel.
6. Timing, payment method and fees
Voolan reviews the request and tells you the decision and calculation where a refund is due. The refund is handled through the payment provider's available process; its timing and any currency conversion are controlled by that provider and the relevant bank. No Voolan fee is added to the amount determined by the review. Do not assume that a payment method is available unless the bot shows it.
7. After a refund
After a full or partial refund, access is ended or shortened to match the part of the service that remains paid. A fully refunded gift is void. Voolan records the refund and issues or corrects the receipt when required. This Policy does not limit mandatory consumer rights.