Voolan1. One-time purchase and service start
All plans are one-time purchases for a fixed period. There is no recurring billing or automatic renewal to cancel. To stop after the current period, simply do not buy another one.
For a personal purchase, the service starts when, after verified payment, the Telegram bot shows active VPN access and setup instructions. For a gift, the service starts when the recipient claims it and receives access. A payment-success page in the browser alone does not mean that the service has been delivered.
2. How to cancel and request a refund
You may cancel before access is delivered or at any time while the service is active. Contact support through @voolan_net_bot or email voolan@tutamail.com.
Include your plan, payment method, approximate payment time and enough Telegram account information to locate the purchase. Giving a reason is optional. Never send card details, passwords or private subscription links.
3. Before delivery and full refunds
After payment verification, we refund the full amount paid if you cancel before access is delivered. A full refund also applies to confirmed non-delivery caused by Voolan, a duplicate payment, or an order blocked by the territory check before first access.
An unclaimed gift is treated as undelivered. After its full refund, the gift is permanently void and cannot be claimed.
4. After service starts
For a bank-card purchase through Robokassa, the refund covers the unused part of the plan: the amount actually paid multiplied by the number of unused full days and divided by the plan's total number of days. The result is rounded to the nearest kopeck. The used part is not repriced using a more expensive shorter plan.
A claimed gift follows the same rule from the day it is activated. Telegram Stars refunds are processed through Telegram using the refund method available on that platform. Mandatory consumer rights, including rights relating to non-delivery or a defective service, remain available.
5. What happens after your request
- Voolan registers the request and verifies the payment, delivery of access and the remaining plan period.
- If the purchase cannot be identified, support asks only for the missing information needed to find it.
- Voolan tells you the decision and, where applicable, explains the refund calculation.
- The refund is sent through the same payment method used for the purchase.
- After the refund is submitted, Voolan sends confirmation through the available support channel.
6. Timing, payment method and fees
Voolan reviews the request and, where a refund is due, submits it no later than 10 calendar days after receiving the request. After submission, a bank-card refund usually reaches the card within 1–10 business days. In exceptional cases, the bank or payment system may take up to 30 days. Telegram determines the credit timing for a Stars refund.
No Robokassa, payment-system or bank processing fee is deducted from the amount due to the customer. Bank-card refunds are submitted in RUB. If the card account uses another currency, the customer's bank converts the refund at its rate on the credit date; a resulting exchange-rate difference is not a fee withheld by Voolan.
7. After a refund
After a full or partial refund, access is ended or shortened to match the part of the service that remains paid. A fully refunded gift is void. Voolan records the refund and issues or corrects the receipt when required. This Policy does not limit mandatory consumer rights.